Privacy Policy for NorthBridge Email Studio
Effective Date: May 25, 2026
1. Introduction and Company Information
This Privacy Policy explains how NorthBridge Email Studio (“NorthBridge Email Studio,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information in connection with our email-marketing services and related operations in Canada.
NorthBridge Email Studio is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial privacy legislation.
Business Name: NorthBridge Email Studio
Address: NorthBridge Email Studio, 1200 St. Laurent Boulevard, Ottawa, ON K1K 3B8, Canada
Email: [email protected]
Phone: +1 (613) 745-9826
2. Data Collection and Processing
NorthBridge Email Studio collects personal information that is necessary to provide, manage, and improve our email-marketing services. Depending on your relationship with us, we may collect the following categories of information:
- Identification and contact information: name, email address, business name, job title, mailing address, and phone number.
- Account and service information: login credentials, account preferences, subscription settings, campaign configurations, and communication preferences.
- Marketing and engagement data: email open rates, click-through rates, device and browser information, interaction history, and campaign performance metrics.
- Technical information: IP address, approximate location derived from IP address, cookie identifiers, log data, and device identifiers.
- Billing and transaction information: payment-related details, invoicing records, and service history, where applicable.
- Communications: messages you send to us, support requests, feedback, and correspondence.
We may collect personal information directly from you, from our clients, from authorized representatives, from service providers, and automatically through our website, email tools, and related technologies.
We do not knowingly collect more personal information than is reasonably necessary for the purposes identified in this Privacy Policy.
3. Purpose of Data Processing
NorthBridge Email Studio processes personal information for the following purposes:
- to provide and operate our email-marketing services;
- to create and manage accounts and authenticate users;
- to send, deliver, personalize, and measure marketing communications;
- to analyze campaign performance and improve our services;
- to respond to inquiries, support requests, and customer communications;
- to process payments, maintain records, and manage billing;
- to detect, prevent, and investigate fraud, security incidents, and misuse;
- to comply with legal and regulatory obligations;
- to enforce our agreements and protect our rights and property;
- to administer our website, systems, and internal operations;
- to send service-related notices and updates;
- to conduct analytics, testing, and service improvement;
- to support lawful direct marketing activities where permitted by law and subject to consent requirements.
4. Legal Basis for Processing
Under Canadian privacy law, we generally process personal information with your knowledge and consent, except where otherwise permitted or required by law. Depending on the context, NorthBridge Email Studio relies on one or more of the following grounds:
- Consent: where you have provided express or implied consent for a specific purpose, including receiving certain marketing communications where required by law.
- Contractual necessity: where processing is necessary to provide services requested by you or our clients, or to perform our contractual obligations.
- Legitimate business purposes: where processing is reasonably necessary for business administration, service improvement, security, fraud prevention, or analytics, and where such purposes are appropriate in the circumstances.
- Legal obligation: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests.
- Protection of interests: where processing is necessary to protect our rights, users, clients, or the public.
Where consent is the basis for processing, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
NorthBridge Email Studio may disclose personal information to third parties only as necessary and in accordance with this Privacy Policy. Such third parties may include:
- Service providers: hosting providers, email delivery platforms, analytics providers, customer support tools, payment processors, IT and security vendors, and professional advisors.
- Business partners and clients: where necessary to deliver email-marketing services on behalf of our clients or to support joint campaigns and integrations.
- Legal and regulatory authorities: where required or permitted by law, including to comply with subpoenas, court orders, or lawful government requests.
- Corporate transaction parties: in connection with a merger, acquisition, restructuring, financing, or sale of assets, subject to appropriate confidentiality protections.
We require third parties that process personal information on our behalf to use appropriate safeguards and to process personal information only for authorized purposes.
We do not sell personal information in the ordinary sense of the term. If our practices change, we will update this Privacy Policy and, where required, obtain any necessary consent.
6. Data Transfer to Third Countries
NorthBridge Email Studio is based in Canada, but some of our service providers or infrastructure may be located outside Canada, including in the United States or other countries. As a result, personal information may be transferred to, stored in, or accessed from jurisdictions outside Canada.
When personal information is transferred outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries. We take reasonable steps to ensure that such transfers are protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.
By using our services or providing personal information to us, you acknowledge that your information may be processed outside Canada as described in this Policy, subject to applicable legal requirements.
7. Storage Duration
NorthBridge Email Studio retains personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, or reporting requirements, or to resolve disputes and enforce agreements.
Retention periods vary depending on the type of information and the purpose of processing. In general:
- account and service records are retained for the duration of the relationship and for a reasonable period thereafter;
- billing and tax records are retained for the period required by applicable law;
- marketing performance and analytics data are retained as needed for reporting, optimization, and compliance;
- support communications are retained for a reasonable period to manage inquiries and service quality;
- information subject to legal holds or dispute resolution may be retained until the matter is resolved.
When personal information is no longer required, we will securely delete, anonymize, or de-identify it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by NorthBridge Email Studio:
- Access: to request confirmation of whether we hold personal information about you and to obtain a copy of that information.
- Rectification: to request correction of inaccurate, incomplete, or outdated personal information.
- Erasure: to request deletion of personal information where permitted by law.
- Restriction: to request that we limit the processing of your personal information in certain circumstances.
- Data portability: to request a copy of certain personal information in a structured, commonly used, and machine-readable format, where applicable.
- Objection: to object to certain processing activities, including some forms of marketing or processing based on legitimate interests where applicable.
To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of Consent
Where our processing is based on your consent, you may withdraw that consent at any time by contacting us or by using any unsubscribe or preference-management mechanism provided in our communications.
Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal. In some cases, we may still be permitted or required to retain or process certain information under applicable law, for example for legal, tax, security, or contractual reasons.
If you withdraw consent for marketing communications, we may still send you non-promotional service messages, such as account notices, security alerts, or administrative communications where permitted by law.
10. Right to Complain
If you have concerns about how NorthBridge Email Studio handles your personal information, we encourage you to contact us first so that we can attempt to resolve the issue promptly and fairly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or with the applicable provincial privacy regulator, depending on the circumstances and your location.
For more information about your rights and complaint options, you may contact the relevant privacy authority in your jurisdiction.
11. Data Security
NorthBridge Email Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction.
These safeguards may include:
- access controls and authentication measures;
- encryption in transit and, where appropriate, at rest;
- network and system monitoring;
- staff confidentiality obligations and privacy training;
- secure backup and recovery procedures;
- vendor due diligence and contractual protections;
- incident response and breach management procedures.
No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:
NorthBridge Email Studio
1200 St. Laurent Boulevard
Ottawa, ON K1K 3B8
Canada
Email: [email protected]
Phone: +1 (613) 745-9826
Please include sufficient detail in your request so that we can identify the issue and respond appropriately.
13. Changes to Privacy Policy
NorthBridge Email Studio may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.
When we make material changes, we will take reasonable steps to notify you, such as by posting the updated Privacy Policy on our website, updating the effective date, or providing direct notice where appropriate.
Your continued use of our services after the updated Privacy Policy becomes effective constitutes your acknowledgment of the revised terms, to the extent permitted by law.
By using the services of NorthBridge Email Studio or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.